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Refund policy
Refund & Returns Policy
Last updated: 6 July 2026
We want you to be happy with your purchase. If something isn't right, here's how our returns process works.
Returns
We offer a 14-day return window. You have 14 days from the date you receive your order to request a return. If your order contains multiple items delivered separately, the 14 days run from the date you receive the last item.
To be eligible for a return, your item must be:
- In the same condition you received it — unworn and unused
- With original tags attached
- In its original packaging
- Accompanied by your receipt or proof of purchase
To start a return, contact us at returns@aviatorworkwear.ie before sending anything back. Items returned without prior authorisation will not be accepted.
If your return is approved, we will send you instructions on where to send your parcel. Return postage costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit to us.
Return address:
Aviator Workwear
Unit 32, First Floor, FashionCity
Ballymount Upper Road
Dublin 24, D24 KN56
Ireland
Damages and incorrect items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at returns@aviatorworkwear.ie so we can make it right.
Non-returnable items
The following items cannot be returned:
- Custom or personalised orders — items made to your specification
- Used PPE and safety footwear — once worn, safety items cannot be returned for hygiene and safety reasons. If you are unsure about sizing before use, contact us first.
- Sale items — items purchased at a discounted price are final sale
- Gift cards
If you have a question about a specific item, get in touch before returning it.
Exchanges
The quickest way to get the right item is to return what you have and place a new order once the return is accepted.
EU right of withdrawal (14-day cooling-off period)
As an Irish consumer purchasing online, you have the right to cancel your order within 14 days, without giving any reason. This 14-day period starts on the day you (or someone you nominate) receives your goods — or, if your order has multiple items delivered separately, on the day you receive the last item.
To exercise this right, contact us at returns@aviatorworkwear.ie within that 14-day window and tell us clearly that you're cancelling. Once you've told us, you have a further 14 days to send the item back to us. Your item must be in its original, unused condition with tags and original packaging. You are responsible for the cost of returning the item to us.
This right does not apply to custom or personalised items, or to items that have been used (including worn PPE and safety footwear — see Non-returnable items above).
Refunds
If you're cancelling under the EU right of withdrawal above: we will refund you within 14 days of the earlier of (a) receiving the item back, or (b) you providing evidence that you've sent it (e.g. a tracked postage receipt). This refund covers the price you paid, including standard delivery charges — we may deduct a reasonable amount if the goods show handling beyond what's needed to check them.
For all other approved returns: once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, we process it to your original payment method within 14 days.
Please allow additional time for your bank or card provider to post the refund to your account.
If more than 15 days have passed since your refund was approved and you have not received it, contact us at returns@aviatorworkwear.ie.
